Shipping & Returns

USA

Poppers orders are capped at £115 GBP / $145 USD to ensure smooth customs clearance

Service	Cost	Delivery aim
Royal Mail	£14.95 on orders £0-£50 ($0-$66)	3-7 working days
Royal Mail	£9.95 on orders £50-£75 ($66-$100)	3-7 working days
Royal Mail	£4.95 on orders £75-100 ($100-$133)	3-7 working days
Royal Mail	FREE on orders £100+ ($133+)	3-7 working days

WHEN WILL MY ORDER SHIP?

If we have received your order before 13:00 we will ship your order the same day Monday to Friday. Where we experience high volumes of orders we may ship your order the next working day but this is highly unusual.

Orders placed during sale periods are always excluded from same day/next day shipping. We will not refund shipping for orders that do not ship same day/next day during sales.

We do not ship on public holidays or weekends as there are no courier pickups. Orders placed over the weekend or on a bank holiday will be shipped on the next working day.

We will not refund shipping where orders do not ship the same day due to non working days.

Our same day/next day shipping guarantee only applies to orders placed on working days Monday-Friday during non sale periods

Please note the shipping thresholds are displayed in the table above in USD $ for convenience and are subject to change with the exchange rate.

Please be aware that the stated delivery times are given by the courier and we have no control over them, we will not refund or credit shipping where the package arrives outside of the couriers stated delivery aim.

TRACKING STAGES

International shipping can sometimes take a little longer than expected so we've put together a list of tracking stages to help put your mind at ease. Don't forget, we refund or reship all orders that are lost or seized so there's no risk of losing out.

We're expecting your parcel/Item received/Item leaving the UK

This is the tracking stage that can take the longest so please don't be alarmed if your package doesn't move for a while. Depending on the route your parcel took to export you may see any of the three tracking stages listed above. Most parcels will move straight from "We're expecting your parcel" to the second stage listed below.

This is the part of the process where your order has been exported, is travelling across the Atlantic and subsequently arrives in the US in a sorting center. The reason your tracking may sit on this stage for so long is because when it arrives in the US with tens of thousands of other parcels it needs to be sorted for customs. Once your order passes this stage it generally only takes a few days for your order to arrive with you

Your item is currently with Customs in the destination country.

This stage is quite straightforward and generally doesn't take too long.

Item received at Sorting Office

Your order is now at a sorting office to be sent onwards to your posting location

Item ready for delivery

Your order is now ready to be delivered to you

Hopefully this explanation of tracking helps ease your mind but if in doubt just reply to your shipping confirmation email and we will look into it for you.

HOW WILL MY ORDER BE SHIPPED?

Your order will be shipped in a plain brown postal box. Bottles will be wrapped with the contents in individual bubble wrap bags with no outward identification of what is inside.

International Poppers orders are limited £115 / $145

LIABILITY FOR REQUESTING DELIVERY TO BE LEFT IN SAFE PLACE

We ship all our orders tracked. This is to protect both the customer and ourselves. If you request from the courier directly to leave your parcel in your safe place and it is subsequently lost or stolen we will not be liable to replace the order. Waiting in for packages can be inconvenient at times but if the order is marked as delivered at your safe place there is no way for us to make a claim on your behalf to the courier for compensation and so no compensation or reshipment will be given.

LIABILITY

We are not liable for any issues arising from importing goods into your country. It is the customers responsibility to ensure the goods purchased are legal in your country. Our products are not intended for human consumption and should not be purchased with this intention.

CUSTOMS AND DUTIES

All orders shipped to the US are currently subjecy to 15% Tarrifs comprised of a 10% reciprocal tarrif and 5% product specific tarrif. We collect these tarrifs at checkout so you do not need to pay extra or take additional steps to recieve your order once we have collected your payment at checkout,

In the rare case that your order doesn't arrive within the delivery aim we will not be able to reship the order until the claim period has passed.

We have a very small number of parcels that are rejected by customs. If your parcel is seized by Customs we will reship or refund it free of charge. We have a 99.99% success rate with customs clearance.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow time for the tracking information to become active.

REFUNDS, RETURNS & CANCELLATIONS

Due to the nature of our products we cannot accept any returns or requests refunds other than when the product is delivered to you in a damaged state. Sometimes your package can go on quite a journey to get to you and your packaging may get damaged, we will only perform refunds or exchanges where the product has reached you in a damaged condition.

If your order has been marked as delivered on your property (eg Left on doorstep/porch) and is subsequently lost or stolen we will not issue a refund or reship. If you believe the courier has done this against your wishes you should contact them and raise a claim.

You must store your bottles upright, bottles left on their side for extended periods of time will leak. Please check all your bottles for damage and contact us at orders@twistedbeastpoppers.com with your order number within 48 hours of receiving them if you have any issues.

Items not reported as damaged within 48 hours of being delivered will not be accepted for replacement or refund.

RETURNS ADDRESS

Returns should be sent to the following address only once you have contacted us and we have approved your return. Returns sent to the below address without prior authorization may not be processed.

TWISTED CREATIONS LIMITED

FLORENTIA CLOTHING VILLAGE, JASMINE COTTAGE

108 VALE ROAD, LONDON

N4 1TD, UNITED KINGDOM

SELF SERVICE REFUND & RESHIP PORTAL

If you have received damaged or incorrect items the quickest way to get a resolution is to use our Self Service Refund & Reship Portal here. Once we receive your request for a refund or reshipment we will review it and process it automatically for you so you do not need to spend time communicating via email.